SHIPPING & RETURNS
SHIPPING POLICY
We are dedicated to providing a seamless shipping experience for all our fans. We offer various shipping methods to suit your needs, ensuring your order reaches you in a timely manner. Our packaging is designed to protect your t-shirts and hoodies during transit, and our shipping costs are transparent and competitive.
RETURN & EXCHANGE POLICY
We are committed to providing you with high-quality t-shirts and hoodies designed for comfort and style. To maintain the integrity of our operations and ensure the best experience for all our fans, please note the following policy regarding returns and exchanges:
All Sales Are Final
Due to the nature of our products, all t-shirts and hoodies are final sale and cannot be returned or exchanged. We encourage you to carefully review your order, including size, before completing your purchase.
Order Accuracy
We make every effort to ensure that your order is fulfilled accurately and to the highest standard. If you believe there is an issue with your order, such as receiving the wrong item or a product defect, please follow the steps below.
Defective or Incorrect Items
While returns are not accepted, we will happily address any concerns regarding defects or errors in your order. If you encounter an issue:
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Contact us within 7 days of receiving your item at [your email/contact info].
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Provide a description of the issue along with photos of the product.
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Once verified, we will correct the issue by providing a replacement at no additional cost.
How to Ensure the Perfect Fit
To avoid any sizing concerns, please consult our Size Guide before placing your order. If you have any questions or need additional guidance, feel free to reach out to us using the contact form in the web site.
Thank you for supporting Big Cozy. We appreciate your understanding and support of our small family run business!